Fire Safes

I cant get into my safe, the batteries are flat.

You will need a 9volt battery, the backup terminal is underneath the dial turn. When you first apply the battery, the keypad will illuminate and then go off. However, keep the battery help on and then swipe the keypad to re-illuminate and enter your PIN Code. Once the safe is open please replace the batteries. 

I have forgotten my PIN code.

Please e-mail yaleme@assaabloy.com with the serial number & ID. Note: The Consumer Help team cannot send a override master code. 

Can I wall or floor mount this safe?

You can only floor mount this safe, due to the fire-protective material inside

The keypad flashes 3, 2, 1. What does this mean?

You have been locked out due to incorrect code. Please wait until the 3 minute countdown has expired and re-try

Will my code still be the same when batteries have exhausted?

Your code will remain the same until you go through the reset code procedure. 

Certified Safes

Problem setting code, display says ‘ERROR’

First press and hold down the ‘ENTER’ and keep pressed down. Whilst keeping ‘ENTER’ button pressed down, then press ‘3’, the ’SET CODE’ message will appear on the display.Enter your new code and press the key symbol, you will be asked to repeat this.  

Can I wall or floor mount this safe?

Four bolts are provided. You can either wall or floor mount this safe.

Where can I find my key number?

This will be underneath the keypad written on to a long serial number.

The safe is not accepting my new code?

Please make sure you are completing the set code procedure until it displays 'good', remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual. 

I have lost my override key, what can I do?

Replacement keys can be ordered via the  Yale store online. Please make sure you have the key number (front of the safe) before ordering. 

Premium Safes

Problem setting code, display says ‘ERROR’

First press and hold down the ‘ENTER’ and keep pressed down. Whilst keeping ‘ENTER’ button pressed down, then press ‘3’, the ’SET CODE’ message will appear on the display.Enter your new code and press the key symbol, you will be asked to repeat this.  

Can I wall or floor mount this safe?

Four bolts are provided. You can either wall or floor mount this safe.

The safe is not accepting my new code

Please make sure you are completing the set code procedure until it displays 'good', remembering that if you have opened the safe with the key you also have to lock it with the key, from then on using the code as usual. 

Where can I find my key number?

This will be under the keypad written on a long serial number.

I have lost my override key, what can I do?

Replacement keys can be ordered via the  Yale store online. Please make sure you have the key number (front of the safe) before ordering. 

Value Safes

Can I wall or floor mount this safe?

Four bolts are provided. You can either wall or floor mount this safe

Where can I find the code to get new keys ordered?

This will be either be in the corner of the door top right hand side, or around the key hole engraved in the cam lock, or on a sticker. Replacement keys can be ordered via the  Yale store online.

Where can I find the reset button to set/change my code?

This will be a red push button near the hinge or in the battery compartment at the top.

I have lost my override key, what can I do?

Replacement keys can be ordered via the  Yale store online. Please make sure you have the key number (front of the safe) before ordering.