Yale Sync Home Alarm

How do I add more users to control the alarm?

All the devices in your Kit are already pre-paired with your Smart Hub. In case you have bought an additional Key Pad, please follow the instructions below to add it to your system

Key Pad Initialisation
If you are adding the Key Pad as an additional device to your alarm system, you need to
initialise the device first.

  1. Press the ‘Panic button A’ key followed by factory default Key Pad code ‘0000’ (this is different to
    your Control Panel PIN)
  2. Press the ‘Panic button A’ key followed by the ‘7’ key to set the Key Pad into Control Panel system
    mode (also known as secondary mode)
  3.  The LED will now flash slowly indicating it is in test (programming) mode.
  4.  Press the ‘Panic button A’ key followed by the ‘7’ key to set the Key Pad into Control Panel system
  5. Quit test mode by pressing the disarm key twice. The Key Pad code and mode setting have been completed. The Key Pad will now use the same PIN that is set for the Control Panel.

 

How do I enable Geo-location notifications?

To enable the feature:

Go to the app menu, select “Settings” >”Users”>”Notification Settings”>”Geo-notification Settings”.

Enable the features and save your home location on the map.

  • For Android users, please make sure you have Home app 2.0.0 version or later.
  • For iOS users, please make sure you have Home app 2.0.2 version or later.
Why does Alexa not reply to my voice commands?

Only the new Sync Alarm is compatible with Amazon Alexa. If you have an SR alarm that’s not compatible yet.

Alexa integration at the moment is available through Yale custom skill. Soon we will also release smart home skill, more information about dates will be available soon.

Make sure the Yale smart living skill is enabled and you have linked your Alarm account to the skill.  See information above on how to enable custom skill.

You can ask for help inside the Yale smart living skill to know more on how to use the skill. Say “Alexa, open Yale Smart Living” then say “Help”

To control devices through voice commands you need to use the device name you selected in the Yale Home app. You can also ask Alexa your device name, say “Alexa, ask Yale Smart Living how did I name everything?”

How can I add a new user to the system?

New users can be added in the Yale Home App.

Should the light flash on my PIR?
The light will flash on initialisation when the battery tab is removed.

Your alarm will flash blue when it the battery tab is removed.

How will I be alerted if the alarm has been triggered?

You can choose how you wish to be alerted. Options include e-mail alerts or text alerts, as well as push notifications via the app. To manage your notification settings go in the Yale Home App menu, select “Settings” > “Users”>”Notification Settings”

How you can be alerted on the Yale Smart Home App.

 

Can I arm downstairs and leave upstairs unarmed?

Yes, you can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.

To manage the device settings and set the behaviour of the device during part arm mode please go to the app menu, select “Settings”>”Alarm Settings”>”Devices”, then select each of the devices and set the device mode that better match your needs.

 

How do I change the keypad PIN?

PINs can be changed in the Yale Home App.

Why are my devices not learning in to my system?

This could be due to a number of reasons… Compatibility, interference, out of range, faulty device, Internet connection.

  • Check the accessory you are learning has the correct prefix on the product code (for the Sync alarm all accessory codes will start with AC-).
  • Check your Sync Hub is connected to the Internet, and that there are no fault lights showing on the Hub.
  • Make sure your accessory is within a 200m range of the Sync Hub.
How do I remove an accessory from my smart alarm system?

Accessories can be removed in the Yale Home App.

Select the device section on the Yale Home App and follow the on screen instructions.


Is the Sync alarm system compatible with any other Yale system?

The Sync alarm shares common accessories with the Yale Intruder alarm. These accessories have a prefix of AC- at the front of their product code. Please note EF, SR and HSA Accessories are not compatible with the Sync alarm.

Can I add more than one siren to my Sync Alarm?

Yes, you can add more than one siren. You can add additional devices from the Yale Home App, go the app menu, select “Add Device”, follow the instruction on the screen, activate the learning mode and then press the learn button on the device. (remove the siren cover to access to the siren learn button)

Please be aware that adding an additional siren will cause you to loose some of the management features.

How long will the siren sound for when the alarm is triggered?

3 minutes, after that the siren will stop and only sound again if the system detects further motion/events.


How loud is external/ internal siren?

The technical specification is 104 decibels (dBA). The internal siren in the Sync Hub is 100 decibels.

How can I part arm my alarm?

You can configure ‘part-arm’ settings in the Yale Home App so that specific devices will not set off the alarm when in part-arm mode. You have full control and can change these settings if required at any time without the need to move your accessories.

What accessories can I add on to my Sync Smart Home Alarm?

There are many additional accessories available which allow you to expand your system, including Pet-friendly PIR motion detectors, Door and Window contacts, key fobs, Key Pads and more. The Sync Smart Hub can support up to 40 accessories, and the 200m range means you can protect your shed and garage too. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.

 

 

Sync alarm kit

 

Yale Sync alarm kit along with accessories

Can I extend my entry / exit time on this alarm?

Yes, this can be changed in the settings of the Yale Home App.

What is the maximum movement detection range of a PIR?

The PIRs will respond to movement of up to 12 metres away and 110 degrees when placed in a corner of a room,  movement is detected from floor to ceiling.

I have a shed / garage, will I be able to use a detector in this location?

The Sync Smart Home Alarm is the perfect choice for protecting sheds and garages, as accessories can be located up to 200m from the Sync Smart Hub. If you are ordering additional accessories for your system, please make sure you order accessories with AC- at the start of the product code for compatible products.

How do I set up Alexa?

How do I set up Alexa?
In the Alexa app do the following to enable the Yale Smart Living custom skill –
• Open the Alexa App, tap the 3-Bar-Menu and select ‘Skills’
• Search for  ‘Yale Smart Living” in the search bar
• Select ‘Yale Smart Living’ skill in the result page
• Select ‘Enable’
• Enter the Yale Home app username and password

Supported Devices
• Power Switches
• Locks
• Alarm
• Door Contacts

The following phrases can be used –

‘Alexa, ask Yale Smart Living is the alarm armed?’

‘Alexa, ask Yale Smart Living to arm my alarm?’
‘Alexa, ask Yale Smart Living is the desk lamp on?’
‘Alexa, ask Yale Smart Living is the back door open?’
‘Alexa, ask Yale Smart Living is the patio locked?’
‘Alexa, ask Yale Smart Living is the alarm armed?’
‘Alexa, ask Yale Smart Living home arm the alarm’

NOTE: The name of devices will vary depending on how you named them in the Yale Home App

You can also ask, ‘Alexa, ask Yale Smart Living how did I name everything?’ to know how what’s your devices name or say “Help” for more information about the Yale Smart Living Skill.