Yale Sync Home Alarm

My Keypad arms but doesn’t disarm my alarm

Please remove the keypad from the system then complete the following procedure:

  1. Press the ‘Panic button A’ key followed by factory default Key Pad code ‘0000’ (this is different to your Control Panel PIN code).
  1. Press the ‘Panic button A’ key followed by the ‘7’ key to set the Key Pad into Control Panel system mode (also known as secondary mode).
  1. The LED will now flash slowly indicating it is in test (programming) mode.
  1. Press the ‘Panic button A’ key followed by the ‘7’ key to set the Key Pad into Control Panel system
  1. Quit test mode by pressing the disarm key twice. The Key Pad code and mode setting has been completed. The KeyPad will now use the same PIN code that is set for the Control Panel.

 

My Panel says its offline

Check the connection going to your router. Then turn the hub and the router off together,  swap the ports and power both the router and hub back up together.

Does the Sync Smart Home Alarm work with Apple Homekit?

No. Keep an eye out on social media as we are working hard with our integration partners to bring Apple Homekit integration as soon as possible.

My Panic button is not working

Please press and hold for a least 5 seconds to activate.

Why cant I see all my devices on the app?
This is because the app and hub are not synced. To sync these please see the gif below.

How often will I have to change the batteries in my alarm system?

Batteries should last for 18-24 months. To change the batteries in your accessories, go to the App and select the device that needs new batteries, and follow the battery change instructions.

My Key Pad will arm but not disarm the system?

This is because the Key Pad hasn’t been initialised. Please remove the Key Pad from the system in the device settings menu, then initialise the Key Pad as follows:

1. Press panic button A, then 0000
2. The LED will flash continuously on the Key Pad
3. Press panic button A, followed by 7
4. Press panic button A, followed by 7
5. Press disarm twice

Re-add the Key Pad to the system in device settings menu in the normal learn mode way.

My app is showing battery missing / dead what does this mean?

This is because the backup battery is switched off. Please turn on the backup battery under the white rubber grommet.

My alarm regularly sounds but there are no messages shown on the app. What is the reason for this?

Please ensure the tamper spring in the back of the siren is flush against the wall. You can add packing material to compress the spring if needed.

My alarm activates immediately when entering the property.

This is because your PIR  Movement Sensor covering the door or the Door/Window contact on the door is set to Burglar.

Any sensor that is covering or connected to an entry point must be set to Entry.

This will then trigger the countdown when the sensor is activated.

Follow the steps bellow to change it.

  • Go to settings/alarm settings/devices and select the sensor (PIR or Door/window sensor)
  • Select “Entry Zone” from the list
  • When correct press save

 

Can I make my system pet friendly?

For small pets, under 27kg a pet-friendly PIR motion detector can be used which can be adjusted to suit your requirements. For rooms that need to be protected whilst, larger pets are in the room, a door/window contact is recommended to protect the area instead.

Will my pet Dog or Cat trigger my alarm?

Pets can set off the alarm when detected by a PIR motion detector. For small pets, under 27kg a pet-friendly PIR motion detector can be used which can be adjusted to suit your requirements. For rooms that need to be protected whilst, larger pets are in the room, a door/window contact is recommended to protect the area instead.


My PIR is not responding when I arm the system?

The PIR goes into sleep mode for two minutes.  Please vacate the area covered by the PIR for a full 2 minutes before testing.

I haven’t set up my app within the 3 hour set up window. What should I do?

Disconnect the power supply from the hub, and switch off the backup battery. Wait 30 seconds and reboot.

I can’t register my Smart Home Alarm Range System to the app?

You have 3 hours from the time you turn on and connect the hub to the internet to register the app.

My Smart Hub is beeping every 30 seconds and also has an Orange light illuminated.

This means there has been an alarm activation, or there is a fault in the system. Please fully arm the system, then disarm. If the fault light is still on please go into the app and check if there are any faults with any of the devices.

I keep getting supervision failure.

Please ensure supervision is disabled in the settings app.

My hub won’t connect to the Internet

Check all wires are connected and your router is connected to the internet, power down the hub including the backup battery and the router, then turn the hub and router back on. Try again to connect.

Why is my alarm beeping every 30 secs with an amber circle around the Yale emblem?

This will be a fault in the system i.e. a low battery or a tamper fault. Please check the fault log in the App to see what the issues are.

What happens if the Internet goes down?

The alarm will remain in the state it was before the Internet went down. The communication between your hub and devices is on a wireless frequency that does not rely on an internet connection, so the system will continue to operate as normal, however, you would need to arm or disarm your system via a physical accessory such as a keypad or key fob until the internet connection is re-established. Please note that without an internet connection to your Hub, you will not be able to operate the alarm via the App.

Why does my alarm keep triggering for no reason?

This could be a number of reasons… Consider the location and environment of the sensors, for example ensuring that the PIR Motion Detectors are not close to sources of heat. Ensure the devices are firmly mounted and that the tamper springs are firmly engaged in place.